Running a world class contact centre through innovation, customer experience excellence, automation and staff engagement
The contact centre industry faces a myriad of challenges and opportunities in the years to come. With constant technological change, and evolving demands of the customer, there is increased pressure on companies to innovate and upskill their staff so they are ready for change.
Today customers expect service on their own terms - whenever they need, in whatever digital channel they want. When these needs are not met, there can be increasing customer churn, escalating operating costs and decreasing market share.
Addressing these issues and the Contact Centre Industry as whole, the 2nd Annual Contact Centre Week 2017 will focus on contact centres of the future, Data and Analytics, Omni-Channel, Automation, Customer Experience, Seamless Customer Connections, Artificial Intelligence, Off-shoring and out-sourcing, and Workforce culture and engagement.
Attend this summit to network and benchmark with your peers form all tiers of private & public sector across Australia and New Zealand.