Running a world class contact centre through innovation, customer experience excellence, automation and staff engagement

The contact centre industry faces a myriad of challenges and opportunities in the years to come. With constant technological change, and evolving demands of the customer, there is increased pressure on companies to innovate and upskill their staff so they are ready for change.

Today customers expect service on their own terms - whenever they need, in whatever digital channel they want. When these needs are not met, there can be increasing customer churn, escalating operating costs and decreasing market share.

Addressing these issues and the Contact Centre Industry as whole, the 2nd Annual Contact Centre Week 2017 will focus on contact centres of the future, Data and Analytics, Omni-Channel, Automation, Customer Experience, Seamless Customer Connections, Artificial Intelligence, Off-shoring and out-sourcing, and Workforce culture and engagement.

Attend this summit to network and benchmark with your peers form all tiers of private & public sector across Australia and New Zealand.

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2017 Speakers Include

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Main themes include:

Leading in Uncertain Times

Creating the Contact Centre and Super Agents of the Future

Look Beyond Traditional Boundaries

Capitalising on the New Customer Experience

Upskill Your Frontline into Leadership Positions

Maximising Seamless Customer Connections

Hear What Others Have to Say

Whats new for Contact Centre Week 2017:

Interactive Sessions

More than 45+ Expert speakers, including 3 international keynotes from the U.S and U.K

Real Situation Analysis

100% New Case Studies to learn from to better improve leadership, engagement, culture and skill sets

ISO Technical Committee

+5 hours of networking opportunities

Reduce Costs and Improve Quality

3 interactive masterclasses to provide you with actionable strategies and key takeaways you can implement back on the job

Networking Opportunities

Presence of prospective providers

Who will you meet at Contact Centre Week 2017

Heads/Directors/Managers of:

 

Contact Centre

 

Customer Care

 

Customer Experience

 

Customer Engagement

 

Customer Operations

 

Customer Service

 

Customer Success

 

Innovation & Technology

 

Customer Support

 

Contact Centre Sales

 

Contact Centre Sales

 

Service Delivery


Sponsors & Exhibitors
Diamond Sponsor
Genesys
Platinum Partner
Avaya Australia
Associate Partners
Pitney Bowes
Associate Partners
Salmat
Event Partners
Zendesk
Event Partners
MindPearl
Event Partners
Inference
Event Partners
Aegis Australia
Event Partners
LimeBridge Australia
Exhibit Partners
LivePro
Exhibit Partners
Aria Technologies
Exhibit Partners
Probe Group
Media Partners
Media Partners
Call Center IQ
Media Partners
Matchboard
Media Partners
Customer Service Council
Media Partners
Contact Centre Central